In today’s busy age, going up to a pharmacist store to buy monthly medication certainly is a hassle that most people would want to avoid, and it is here that PillPack.com steps in. As an online pharmacy, the online drugstore enables customers to buy their prescriptions online, and get them delivered at the doorstep. But the pharmacy’s value proposition goes beyond just being an online pharmacy, it truly seeks to care for the user’s health. While it certainly facilitates delivery of medicines to a user’s home, it also records the prescription, keeps in touch with the doctors, and replenishes the prescribed medicines every month.
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The domain name was created on September 23, 2004, and it expires on September 23, 2022. It was last updated on May 21, 2013. The domain name is registered at Virginia, Ashburn, and as of today, the domain status shows as “Registered and Active Website”.
PillPack, Inc. was founded by TJ Parker, a second-generation pharmacist named in the Forbes “30 under 30” in 2015, and Elliot Cohen, co-founder of MIT’s Hacking Medicine program. The company was incorporated in 2013 and operates out of the address: 250 Commercial Street, Unit 2012, Manchester, NH 03101, United States. The company operates by receiving prescriptions from doctors and packing and dispatching medicines as per the prescriptions to customer’s address.
Along with this, the company also publishes an online magazine named “Folks” that describes stories of people who have managed to overcome their health issues and achieve great heights. The online drugstore company has offices in multiple cities such as Miami, Brooklyn, Florida, New York, Massachusetts, Somerville, Utah, Salt Lake City, and Austin at Texas. In July 2018, Amazon announced a successful takeover of the company for a valuation just below $1 billion, and now, it operates as a subsidiary of Amazon.
According to the “Utilization Review Accreditation Commission”, the company enjoys “Full Accreditation” under the Program – Mail Service Pharmacy until the expiration date of the accreditation on January 1, 2021.
Moreover, the website finds mention in the list of VIPPS (Verified Internet Pharmacy Practice Sites) – Accredited Pharmacies List maintained by the National Association of Boards of Pharmacy, and has a license to operate in all 50 states in the US. The pharmacy is also legitimate accodring to LegitScript.
Products and Pricing
The company offers not just OTC medications, vitamin supplement tablets, and prescription medications, but also other pharmacy items including inhalers, cream tubes, and testing supplies, etc. While the company website does not advertise any discount offers on any products, it has a provision where a customer can place a request for special price consideration by sending an email on [email protected], post which, a billing team member will assist the customer to avail of financial assistance.
Payment and Shipping
Customers need to make payment upon receipt of order shipment, which translates to every 30 days for recurring prescription orders, and separate charges for any other medications bought during the month whenever they are shipped. One can pay for the medications using multiple payment options such as Flexible Savings Account, Health Savings Account, credit card, or assign a bank account to be charged on a monthly basis.
The company facilitates a maximum shipment order of 30 days of prescription medicine dosage. Once an order is placed, it typically is expected to arrive at the customer’s doorstep any time between 2 weeks to one month, although it could vary depending on whether the customer requests any refills during the month. Until the first shipment arrives, the company provides an interim supply that the customer can use.
Each of its packages is shipped and delivered via UPS or FedEx. You receive the package in a small box, which is unmarked to ensure privacy protection and avoiding compromise on user security. The company also uses tamper-evident seals as an additional security measure, and should the prescribed medication require refrigeration, the company would use temperature-safe packaging and would deliver the shipment on an expedited basis.
While the company advertises an 80% user referral rate as against an industry average of 26%, there is mixed feedback from customers on third-party rating websites. However, most of the negative reviews are on account of shipping issues, and not accusations of scamming.
While the company operates a business based on providing a service that showcases an in-depth understanding of customer needs, we can also trust Amazon’s due diligence before the acquisition to ensure that the business that it seeks to acquire is not a scam. With perfectly legal operations and practically no accusations of customer fraud, we can safely conclude that the company is a legit business with a 4-star trust rating.