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The website 121doc.com allows users to avail of private healthcare by facilitating online consultation with the partner doctors and e-ordering of prescription medicines. The process to follow is very simple – the customer has to select the medication, and then fill out a medical form. Customers can also contact doctors directly by sending an email. The website has seen over 1,384,072 patients use it to avail of online consultation and for placing orders.
|Owner Country||UK, US|
|Name of Organisation||Hexpress Healthcare Ltd|
|Licenses, Certificates and Approvals|
|Live Chat Option||yes|
The website is operated by the company Hexcare Healthcare Ltd. which is a UK-based private limited company. The company was incorporated on April 12, 2011, and the registered office address is 144 Mitcham Road, London, SW17 9NH, United Kingdom. The nature of business of the company falls under the manufacture of basic pharmaceutical products and dispensing chemist in specialized stores. The company is registered with the Companies House under Company number 07600912. Key persons on the company board include Kaushika Shukla (Secretary), and Vijay Kumar Harendra Patel and Chetan Vinodrai Shukla (Directors).
The domain was created on December 18, 2003, and was last updated on November 27, 2017. The domain is set to expire on December 18, 2018. The website has a Comodo SSL certificate which it uses to secure the online transactions that customers conduct via the website. The SSL certificate comes with a $250,000 warranty. The website is also a participant of the neutral website initiative and has a neutral certificate until May 31, 2019.
The company is registered with the General Pharmaceutical Council. It also has its registration with the Medicines and Healthcare products Regulatory Agency which was approved on September 23, 2015, and regularly updated with the last update on April 1, 2018. As such, the company has the required license to operate within the UK.
Products and Pricing
The company offers products related to men’s and women’s health, including treatments for sexual health. Along with offering products to treat hair loss in men and removing facial hair for women, it also provides contraceptive and menstrual cycle regulation pills for women. Patients can also avail of pills used to manage ailments such as asthma, thrush, diabetes, hypertension, influenza, and high cholesterol. One can also buy pills that aid in weight loss and quitting smoking. If you suffer from health issues associated with traveling, the website provides medications to arrest jet lag, altitude and motion sickness, and malaria. Additionally, there are also medications for treating acne which could be ordered from over the website.
There are no explicit discount offers advertised on the website. However, given the fact that the website operates in a space where pricing is often a deciding factor for customers, one can expect to purchase medications at highly competitive prices over the site.
Payment and Shipping
The company accepts payments from a variety of options. One can make payments from Visa, MasterCard, or American Express cards, and also from payment gateways such as Trustly, Boleto, etc. which facilitate payments from bank accounts. The transaction appears on the card statement as HHC LTD.
The company assures same day delivery for people living within 40 miles from the center of London, and within Europe, customers can expect orders to arrive within 1-2 days after their dispatch. The items are packed in boxes contained within unnamed tamper-proof courier packaging to protect user privacy. International customers outside of Europe might have to pay customs duty or import taxes depending on the respective country’s tax structure.
The company enjoys an overall excellent rating on TrustPilot. Of the 3929 reviews that the company has obtained on the website, 81% are marked “excellent” and 12% are “great”.
To have 93% of your customers happy with your service is no mean feat. Add to that, the fact that the company has been operating legally and has a regular filing history, it is clear that the company is into legit business with a 4-star trust rating, and cannot be suspected to be operating a scam. Thus, one could certainly consider it to be a trustworthy option for buying medicines online within the UK.